#Jabra direct 4 windows

I understand issues happen, but this deflective and dismissive attitude when issues arise is but it worked a few weeks ago is the thing. It's embarrassing for me, and they are hugely dependent on reliable phones due to the nature of their business. This is in addition to the (8!) PSTN service outages on teams voice in the past 2 weeks.Ĭlient is getting irked and wants out, and I don't blame them at this point. If i had to guess, MS changed API used for these apps to pass button controls to and didn't tell anyone in the fury of busted, untested updates they like to push for windows/teams these days. Jabra xpress does detect headset fine, and it shows teams as 'ready', so to that extent it's working fine. Then they gave the 'oh, you can't be in islands mode' and i said 'yeah, not the case here either. I also opened a ticket with jabra last week as well, and they seemed more willing to engage at first, but then they said 'you have to uninstall SfB' to which I said 'love to, but it's baked into o365 install, so I can't, but it's definitely shutdown and not running'. I said, no, they are using the jabralink 370 usb adapter that came with the headset. He came back and said, client is using unsupported BT dock and they are closing ticket. so I set him up with client today for them to test directly.

What does that even mean? His next play was to close ticket out on the premise that I wasn't onsite to test (i had worked with client beforehand extensively to head off all of this, but i digress). He continued to deflect and say ok, it's certified, but not supported.

I said, this is a certified device and sent him link to it on MS store under teams devices. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified. gave them background and all pertinent info. Client is and has been in teams-only mode too, so that theory is out. Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle.

#Jabra direct 4 windows

Nothing changed, except presumably the rando teams client & windows updates that get shoved out.

had a client with several Evolve 75's that all of a sudden the control buttons stopped working.